how to restore your computer’s software to the original condition -Dell


This article explains how to restore your computer’s software to the original condition it was in when shipped from the Dell factory using PC Restore (Windows XP) or Dell Image Restore (Windows Vista).

Restoring Your Computer´s Software to the Factory Settings

Download the Media Direct Repair Utility

If you re-image your computer, you must also repair your Media Direct software. This article shows you how to download and complete the Media Direct Repair Utility. If you have a version of Media Direct 3.0 or higher, you do not need to make any repairs to this software.

Reinstall Media Direct

This article describes how to reinstall and launch the Media Direct software.

Dell PC Restore Uses Hard Drive Disk Space

This article describes where the PC Restore image is stored on your computer, how much space can be used by the image and how to access it.

Why Does My Dell XPS Gaming System Not Have PC Restore?

This article identifies which Dell XPS Gaming Systems do not include PC Restore and why PC Restore is not included.

Additional Support Information for Microsoft XP

This article describes additional troubleshooting options available to you through the Dell Community Forum.

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